Aurora Launcher Support
Answers to the things people write in about most, and a way to reach a human.
Email us
hello@ciertolab.io — tell us your phone model and Android version and we can usually answer in one reply.
Common questions
- I paid for Aurora Pro but it is locked on my new phone
- Open Aurora Settings → Aurora Pro and tap Restore purchase. Aurora Pro is tied to the Google account that bought it, so sign in with that account first. Nothing is charged again.
- The Control Center will not turn Wi-Fi or Bluetooth on
- Android does not allow any third-party launcher to change Wi-Fi, Bluetooth, airplane mode or mobile data. Aurora shows their real state and opens the correct system panel when you tap, rather than pretending a switch worked.
- Notifications are not showing in Aurora
- Aurora needs notification access, which Android only grants from its own settings: Android Settings → Notifications → Device & app notifications → Aurora. Aurora only displays and dismisses notifications; it never modifies or forwards them.
- The weather widget shows nothing
- The widget needs approximate location to know which place to fetch. If you declined, grant it from Android Settings → Apps → Aurora → Permissions. Aurora sends only rounded coordinates to Open-Meteo, with no identifier attached.
- How do I move my setup to a new phone?
- Aurora Settings → Privacy & Permissions → Export backup writes a single JSON file. Copy it across and use Restore backup on the new device. Restoring is always free, even though exporting is a Pro feature.
- How do I get a refund?
- Refunds are handled by Google Play, which is faster than going through us. Use Google Play's refund process; if it cannot help you, write to us and we will do what we reasonably can.
- Aurora is not opening when I press Home
- Aurora has to be set as the default home app: Android Settings → Apps → Default apps → Home app → Aurora. Aurora Settings → Privacy & Permissions also has a shortcut to that screen.